Terms & Conditions

Ordering Online with Jewellery By Shalini is safe and secure!

Recommended method: Paypal - We employ a method of interaction with our visitors that does not compromise credit card or personal account information. All ONLINE payments, including Credit Card Payments are processed through PAYPAL. This online system is 100% secure. We encourage you to feel comfortable using your credit card to make a purchase from our website. A Pay-pal account is not essential to use your card for payment for our products. It is possible to pay using a credit / debit card. Please be aware that the card will be processed via the pay-pal system. An email address is be required.

Other ways to pay: 

Bank transfer directly to the Jewellery By Shalini account. UK Customers can pay by Personal cheque. Orders will be shipped once cleared payment has been received in our account.

If you are local to Stamford area and wish to pay cash on collection that is possible. Please contact us by phone on  07941324928 or via the “Contact Us” form on this website.

Prices: Goods are charged at price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices; otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints: If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 2 working days – Monday – Friday). It will then be dealt with confidentially and effectively.

Office Address: Jewellery By Shalini 2 Windsor Close Stamford, Lincolnshire PE9 1HJ UK. Telephone: 01780 766151

PLEASE NOTE: This is our registered office and Not our Showroom address as we do not have a bricks and mortar shop. Personal viewing can be arranged by appointment only. Please do not arrive un-announced as we may not be in and it would be a wasted trip for you!

Return / Refund Policy: Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customer’s receipt of the product. All products to be returned must be carefully repackaged in their original packing with the Price Tags intact.

Shipping and Delivery Information: Postage Costs are dictated by prices set by Royal mail which is our preferred carrier for small and medium packages. We employ a weight based method for postage prices. Read more